Results Stories
Explore success stories that showcase the impact of our work across industries. From driving measurable growth to enhancing customer loyalty, these projects highlight the tailored support we’ve provided and the results achieved. Dive into the details to see how we’ve helped clients achieve their goals.
Multi-country NPS Rollout
Jointly designed full Net Promoter System with client; rolled-out across ~10 countries incl. set-up of relevant teams and trained 1,000+ employees
Multi-country NPS Rollout
Jointly designed full Net Promoter System with client; rolled-out across 20+ countries incl. set-up of relevant team and trained 1,000+ employees
Global NPS Blueprint & Pilot
Adapted best practice NPS blueprint to client environment; designed rollout plan and run pilots as proofpoints and to mobilize organization
Operating Model Experience Organization
Designed operating model for multi-country product experience team incl. interfaces into OpCos; alignment with and mobilization of central and local stakeholders
Customer-led Transformation
Full transformation starting with restructuring of management team and customer service; deployed NPS and feedback routines; delivered commercial uplift
NPS Blueprint & Pilot
Designed feedback routines and Net Promoter System based on best practice; designed rollout plan, run pilots, aligned with worker representation, selected tech support
Customer-led Transformation
Full transformation starting with NPS deployment, followed by customer journey re-design etc. Private Equity context
Leadership training program
Designed leadership training program on customer-centricity – one of the key priorities of the firm; delivered series of training sessions